Explore our HRDC/HRDF claimable courses
We work with HR and L&D teams, department heads and business leaders to clarify the performance gap, identify the capabilities that matter and design an appropriate learning journey.
AI training
AI for productivityAI for Workplace Productivity: Work Faster with ChatGPT, Copilot & ClaudePromise: Hands-on practice on your team’s own daily tasks, so everyone leaves with time-saving habits they use the next morning.HRD Corp (HRDC/HRDF) claimable
AI for productivityBuild Your Own AI Assistants: Custom GPTs & Agents for Your TeamPromise: Every participant leaves with working AI assistants built around their own job, not just a demo.HRD Corp (HRDC/HRDF) claimable
AI for productivityAI Automation: Let the Repetitive Work Run ItselfPromise: Connect your everyday apps into no-code workflows that handle routine tasks automatically.HRD Corp (HRDC/HRDF) claimable
AI for dataAI for Excel & Data Analysis: From Raw Numbers to Clear AnswersPromise: Clean, analyse and summarise data in minutes by asking AI the right questions in plain English.HRD Corp (HRDC/HRDF) claimable
AI for dataAI Dashboards & Reporting: One View of the Numbers That MatterPromise: Turn scattered spreadsheets into a live dashboard your management team actually checks.HRD Corp (HRDC/HRDF) claimable
AI for communicationAI for Presentations & English Writing: Communicate with Clarity and ConfidencePromise: Write sharper emails and reports and build better slides in less time, with AI as your editor.HRD Corp (HRDC/HRDF) claimable
PHOTO PLACEHOLDER
AI for salesAI-Powered Sales Execution: Less Admin, More SellingPromise: Build AI workflows for account research, proposals and follow-ups, using your team’s real deals and Malaysian buying context.HRD Corp (HRDC/HRDF) claimable
AI for marketingAI for Content & Social Media: Create More, Stay On-BrandPromise: Plan, write and design a month of content in Bahasa Malaysia, English and Chinese without losing your brand voice.HRD Corp (HRDC/HRDF) claimable
AI for marketingAI for SEO & AI Search: Get Found on Google and ChatGPTPromise: Build a repeatable blog pipeline and get your brand recommended when buyers ask AI for answers.HRD Corp (HRDC/HRDF) claimable
AI for marketingAI for Paid Ads: Smarter Campaigns on Google, Meta & TikTokPromise: Use AI to write ad variations, sharpen targeting and read results, so every ringgit of ad spend works harder.HRD Corp (HRDC/HRDF) claimable
Sales training
Sales trainingSales Negotiation: Win Without the WarPromise: Protect margin and relationships with calm, principled negotiation.HRD Corp (HRDC/HRDF) claimable
Sales trainingSales Call Management: Lead the Call, Don’t Just Attend ItPromise: Run confident, structured calls that end with clear next steps.HRD Corp (HRDC/HRDF) claimable
Sales trainingKey Account Management: Turn Clients Into Lifelong PartnersPromise: Grow revenue by mapping stakeholders, deepening trust, and surfacing new opportunities.HRD Corp (HRDC/HRDF) claimable
Sales trainingSales Leadership: Lead Like a Human Without Losing AuthorityPromise: Build a consistent, high-trust team that performs without you in the room.HRD Corp (HRDC/HRDF) claimable
Sales trainingSales Coaching Training: Coach for Growth, Not Just for NumbersPromise: Diagnose gaps fast and coach reps to durable behaviour change.HRD Corp (HRDC/HRDF) claimable
Sales trainingPersonal Branding for Salespeople: Be Seen, Be Trusted, Be RememberedPromise: Earn credibility before the first call with simple, repeatable brand moves.HRD Corp (HRDC/HRDF) claimable
Sales trainingSales Team Building: Align Your People, Amplify Your ResultsPromise: Give everyone the same playbook so execution is consistent and scalable.HRD Corp (HRDC/HRDF) claimable
Sales trainingSales Motivation: Reignite the Drive to SellPromise: Restore momentum with routines, small wins, and a personal why that sticks.HRD Corp (HRDC/HRDF) claimable
Customer service
Customer serviceCustomer Service Excellence: Make Every Interaction CountPromise: One shared service standard for greeting, listening, solving and following up, so every customer gets the same quality whatever team they reach.HRD Corp (HRDC/HRDF) claimable
Customer serviceHandling Difficult Customers & Complaints: Stay Calm, Solve FastPromise: A clear step-by-step method for calming angry customers, fixing the problem and keeping their business.HRD Corp (HRDC/HRDF) claimable
Customer serviceProfessional Email & Chat Support: Write Replies Customers TrustPromise: Clear, warm and well-structured written replies across email, WhatsApp and live chat, with no robotic templates and no careless promises.HRD Corp (HRDC/HRDF) claimable
Customer serviceTelephone & Call Centre Skills: Sound Helpful on Every CallPromise: Voice, tone and call-handling techniques that resolve issues on the first call and leave customers feeling heard.HRD Corp (HRDC/HRDF) claimable
Customer serviceService to Sales: Turn Customer Conversations into RevenuePromise: Teach service teams to spot customer needs and offer the right product or upgrade naturally, without sounding like a salesperson.HRD Corp (HRDC/HRDF) claimable
Customer serviceCustomer Service for Logistics & Delivery: Handle Late, Lost and Damaged ParcelsPromise: Practical scripts and escalation steps for the complaints delivery teams face every day, so frustrated customers stay loyal.HRD Corp (HRDC/HRDF) claimable
Customer serviceRetail Customer Experience: Serve, Advise and Sell on the Shop FloorPromise: Help retail staff greet, understand and advise shoppers so they leave with the right product and come back again.HRD Corp (HRDC/HRDF) claimable
Customer serviceLeading a Service Team: Coach Your Team to Consistent ServicePromise: Give supervisors the tools to monitor quality, coach from real interactions and keep service standards from slipping.HRD Corp (HRDC/HRDF) claimable
Customer serviceMeasuring Customer Experience: Turn CSAT and NPS into ActionPromise: Help managers understand customer feedback scores and turn them into specific fixes the team can act on.HRD Corp (HRDC/HRDF) claimable
People and leadership
Gen Z communicationLeading Gen Z: Close the Gap Between Your Expectations and TheirsPromise: Give managers the feedback, expectation-setting and motivation tools that keep young talent engaged and committed.HRD Corp (HRDC/HRDF) claimable
Gen Z communicationGen Z at Work: Professional Communication for Young TalentPromise: Help young employees write, speak and take feedback professionally, so senior colleagues take their ideas seriously.HRD Corp (HRDC/HRDF) claimable
Gen Z communicationBridging Generations: One Team, Four GenerationsPromise: Turn generational friction into teamwork by agreeing how the team communicates, gives feedback and makes decisions.HRD Corp (HRDC/HRDF) claimable
LeadershipFrom Colleague to Manager: Lead the Team You Used to Be Part OfPromise: Equip new supervisors to delegate, set expectations and handle their first tough conversations with confidence.HRD Corp (HRDC/HRDF) claimable
LeadershipCoaching & Feedback Conversations: Say the Hard Thing Without Breaking TrustPromise: A simple structure for feedback and coaching that changes behaviour instead of creating resentment.HRD Corp (HRDC/HRDF) claimable
LeadershipPerformance Management That Works: Clear Goals, Fair ReviewsPromise: Set KPIs people understand, track progress all year, and run appraisals with no surprises.HRD Corp (HRDC/HRDF) claimable
LeadershipEmotional Intelligence for Leaders: Stay Calm, Lead Clearly Under PressurePromise: Help leaders manage their own reactions and read their team, so pressure doesn’t turn into conflict.HRD Corp (HRDC/HRDF) claimable
LeadershipLeading Through Change: Bring Your People With YouPromise: Explain change, handle resistance and keep the team performing through restructures, new systems and new targets.HRD Corp (HRDC/HRDF) claimable
HR for non-HRHR for Non-HR Managers: Handle People Issues Right the First TimePromise: Give line managers the essentials of hiring, performance, discipline and leave, so small issues don’t become HR cases.HRD Corp (HRDC/HRDF) claimable
HR for non-HRBehavioural Interviewing: Hire for Proof, Not PromisesPromise: Structured questions and scoring that help managers choose candidates on evidence, not gut feel.HRD Corp (HRDC/HRDF) claimable
HR for non-HRManaging Misconduct & Domestic Inquiry: Discipline Done Fairly and LawfullyPromise: Walk managers through show-cause letters, investigations and domestic inquiries, so decisions stand up if challenged.HRD Corp (HRDC/HRDF) claimable
Employment lawEmployment Law Essentials for Malaysian Managers: Know the Rules Before You ActPromise: The Employment Act 1955, Industrial Relations Act 1967 and the new Gig Workers Act 2025 in plain language, applied to real workplace scenarios.HRD Corp (HRDC/HRDF) claimable
Employment lawTermination Without Tribunal Trouble: Exit Employees the Right WayPromise: Handle resignations, terminations and retrenchments in a way that holds up if a case reaches the Industrial Court.HRD Corp (HRDC/HRDF) claimable
Employment lawPreventing Sexual Harassment at Work: Know It, Stop It, Report ItPromise: Give staff and managers a clear way to recognise, prevent and handle complaints under the Anti-Sexual Harassment Act 2022 and the Employment Act.HRD Corp (HRDC/HRDF) claimable
Hospitality
HousekeepingHousekeeping Standards: Every Room Guest-Ready, Every TimePromise: A standard cleaning sequence and inspection checklist, so rooms are consistent and turned around faster.HRD Corp (HRDC/HRDF) claimable
HousekeepingHousekeeping Supervisor Skills: Inspect, Coach, Keep Standards HighPromise: Turn senior attendants into supervisors who inspect fairly, coach on the spot and keep the floor on schedule.HRD Corp (HRDC/HRDF) claimable
HousekeepingSafe Housekeeping: Chemicals, Lifting and Guest PrivacyPromise: Cut injuries and complaints by teaching safe chemical handling, correct lifting and respect for guest privacy and belongings.HRD Corp (HRDC/HRDF) claimable
F&BF&B Service Excellence & Upselling: Great Service That Grows Every BillPromise: One service sequence from greeting to goodbye, with natural upselling and complaint recovery built in, so every table gets polished service and spends more.HRD Corp (HRDC/HRDF) claimable
Front officeFront Office Excellence: From First Enquiry to Final Check-OutPromise: Turn enquiries into direct bookings, run smooth check-ins, offer upgrades naturally and recover quickly when something goes wrong.HRD Corp (HRDC/HRDF) claimable
HospitalityHotel Sales & MICE: Win More Corporate and Event BusinessPromise: Prospect corporate accounts, run site visits and close meetings, conferences and banquet bookings.HRD Corp (HRDC/HRDF) claimable
HospitalityServing International Guests: Hospitality Across CulturesPromise: Prepare staff to serve guests from China, the Middle East, India and beyond with confidence, ready for Visit Malaysia 2026 traffic.HRD Corp (HRDC/HRDF) claimable
HospitalityService English for Hospitality Staff: Speak to Guests with ConfidencePromise: The phrases, tone and listening skills frontline staff need for everyday guest conversations.HRD Corp (HRDC/HRDF) claimable
HospitalityFrom Line Staff to Supervisor: Hospitality Leadership EssentialsPromise: Help new hospitality supervisors run shifts, brief their team and handle staff issues without losing service standards.HRD Corp (HRDC/HRDF) claimable
HRDC/HRDF training that builds confidence and drives growth.
Tell us what your team is facing. We will come back with a plan built around it.