In-house trainingBuild Your Own AI Assistants

Build Your Own AI Assistants: Custom GPTs & Agents for Your Team

Participants build working AI assistants around a real job, such as a customer reply helper, a proposal drafter or an HR policy Q&A assistant. They learn to write clear instructions, load the right knowledge, test for weak spots and set guardrails. Each leaves with an assistant the team can use the next morning.

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Key Outcomes
Define one job for the assistant, including what it must never do
e.g., a service assistant that drafts replies but never promises refunds
Write instructions covering role, tone, steps and output format
e.g., "reply in plain, warm English, under 120 words, end with a next step"
Add approved company knowledge and keep sensitive data out
e.g., upload the FAQ and price list, not customer records
Test and improve the assistant with tricky questions, and set an owner and update routine
e.g., 10 test questions, fix the failures, review monthly

Why teams need this

Everyone on your team asks AI the same questions in their own way, and gets answers of different quality. The best prompts live in one person's head, new hires start from scratch, and generic AI knows nothing about your products, policies or tone.

Built in class
Every participant leaves with a working assistant for their own job, not a demo. A colleague tests it before the day ends.
Research-backed teamwork
In a P&G, Harvard and Wharton field experiment with 776 professionals, teams working with generative AI were about 12% faster than teams without it. The researchers saw AI as support, not a replacement for people, so participants design assistants where AI drafts and people decide.
Break-it challenge and role-play
Teams try to trick each other's assistants with edge cases, then role-play handing the assistant to a new colleague and explaining what it can and cannot do.

Assistant ideas come from your team's actual work, such as sales follow-up, service replies, HR questions or onboarding. They are built on the AI platform your company has approved: custom GPTs, Claude Projects or Copilot agents.

HRDC/HRDF training that builds confidence and drives growth.

Tell us what your team is facing. We will come back with a plan built around it.

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